How is the concierge service at your condominium?
Aside from the typical drill when purchasing a condo, i.e. location, HOA dues, occupancy rate, special assessment, etc., have you considered how important it is to have good quality concierge services when purchasing a condo? I hadn’t given it much thought until a colleague and I went to stage a condo unit in downtown Bellevue. My first impression of this supposed desirable condominium was poor. There were no warm greetings, salutations, acknowledgements, or offers for help of its incoming and outgoing residences or its visitors. This concierge was preoccupied and our visit was an intrusion rather than a welcome to this person.
Okay, I’ll admit this seems silly and petty but hear me out. A condominium building is an encased microcosmic community, a village within a metropolis. It should be an oasis from a sea of city commotion. Wouldn’t you agree? So, in such an environment, quality concierge services have a rippling effect on resident attitudes, the quality of life within, and should help resonate desirability. Good concierges can bring in a sense of community in an already increasing chasm of neighborliness. It’s a sorry excuse to create an artificial community but it has to start somewhere. It’s a hefty job and most of the time a thankless position.
Here’s a positive experience I want to end with. Julie works at the Astoria off of Old Main in downtown Bellevue. I met her while showing several units in the Astoria. My clients had made several visits to neighboring condominium complexes in the surrounding downtown area but they felt Julie’s great concierge services persuaded them to more seriously consider purchasing the units there. My clients were looking to purchase something within the interior courtyard which at that time was not on the market. Julie took time to show us the floor plans, the building design and then proceeded to jot down the units that faced the inner courtyard that in due time would become available. She discussed with us the history of the building and its management. The experience for them as well as for me was one of care, importance, community and a personal touch. Julie was very knowledgeable, she knew her residents, their needs, building activities, she knew of units for sales long before they came on the market, she offered helpful suggestions, and her persona communicated to us that she loved working there.
I believe great concierge service is the icing on the cake. They can be the hub of community interactions and the epicenter for positive influences. So if you happen to have a great concierge, please do compliment them plentifully, acknowledge their good services, and encourage them to continue their good services by showing your appreciation.
Here’s a positive experience I want to end with. Julie works at the Astoria off of Old Main in downtown Bellevue. I met her while showing several units in the Astoria. My clients had made several visits to neighboring condominium complexes in the surrounding downtown area but they felt Julie’s great concierge services persuaded them to more seriously consider purchasing the units there. My clients were looking to purchase something within the interior courtyard which at that time was not on the market. Julie took time to show us the floor plans, the building design and then proceeded to jot down the units that faced the inner courtyard that in due time would become available. She discussed with us the history of the building and its management. The experience for them as well as for me was one of care, importance, community and a personal touch. Julie was very knowledgeable, she knew her residents, their needs, building activities, she knew of units for sales long before they came on the market, she offered helpful suggestions, and her persona communicated to us that she loved working there.
I believe great concierge service is the icing on the cake. They can be the hub of community interactions and the epicenter for positive influences. So if you happen to have a great concierge, please do compliment them plentifully, acknowledge their good services, and encourage them to continue their good services by showing your appreciation.
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